Tell us about your experience. We'd love to hear from you - whether it is about a funny thing your kids did or said while playing with our apps, or if it is about any concerns or suggestions that you may have, this is the place!

For any general enquiries or troubleshooting advice, check out our FAQ section - we've got most of them covered.

Can't find what you're looking for? Drop us an email and we'll do our best to respond to your question.




GENERAL TROUBLESHOOTING

Which iOS version is required?

Our apps are compatible with iOS4.0 or later. To see your device's iOS version number, go to Settings > General > Version.

How do I restart my device?

How do I delete an app and re-download?

  • First delete the application from your device. To do this, press and hold on the icon until an X appears on the top corner of the icon. Press the X, and you will be prompted to delete.
  • Re-download the application using the same Apple ID and you will not have to purchase it again. See more.
  • After installation is complete, restart your device. (See above for help on restarting your device.)

Can I re-download for free?

Yes. You will not need to purchase it again if you re-download the application using the same Apple ID. See more.


MUSIC/SOUND

Why is there no sound?

For iPhone/ iPod touch:

  • Check the Side Switch on the upper left corner of your device and make sure that the orange dot is not showing.
  • Turn up the volume using the buttons on the left side of your device.
  • Enter the application and press the settings button shown on the main screen. Scroll down to the Sound settings and make sure they are switched to ON.
  • If you still can't hear the sound, restart your device. (See above for help on restarting your device.)

For iPad:

  • Check the Side Switch on the upper right corner of your iPad and make sure that the orange dot is not showing.
  • Turn up the volume using the buttons on the right side of your iPad.
  • Enter the application and press the settings button shown on the main screen. Scroll down to the Sound settings and make sure they are switched to ON.
  • If you still can't hear the sound, restart the device. (See above for help on restarting your device.)
  • If you are using iOS 4.3 or above:
    • Make sure the orange dot is not showing on the Side Switch on the upper right corner of the iPad.
    • Go to Settings > General > Use Side Switch to: > Check Mute
    • Open the app, and the sound should be working.
    • (Optional) Now if you want to change the Side Switch Settings to Lock Rotation, you can without turning the sound off.

Can I turn off the background music and keep the voice narration or vice versa?

Yes. Press the Settings Button shown on the main page and under Sound, choose which sounds you would like to be switched on or off.


LANGUAGE

How do I change to another language?

Press the Settings Button shown on the main page. Press the Language Bar > select your language > Settings > Done.


ANDROID SUPPORT

Why won't my app install?

This is a Google Market issue that occurs with all apps. To fix this go to Settings > Applications > Download Manager and/or Settings > Applications > Market. Then press the Clear Cache or Clear Data button.


MISCELLANEOUS

How do I reset the aquarium in Interactive Telling Time?

Press the Settings Button shown on the main page. Press Reset Aquarium > Yes > Done.